01
Narrow the job before you widen the tools
Agents fail when they are asked to “do everything.” Start with one workflow — triage, draft, research — and define success in product terms, not demo terms.
A tight scope makes tool permissions, prompts, and evaluation measurable from week one.
02
Design the handoff, not just the autonomy
The best agent experiences make it obvious when the system is sure, when it is guessing, and when a human should take over.
Build explicit review states into the UI. Autonomy without a graceful exit creates support tickets faster than it creates value.
03
Log the trail users can trust
Users adopt agents when they can see what happened: which tools ran, what sources were used, and what changed.
Transparent trails turn black-box magic into a product people can supervise — and improve.
